Crisis management is not just about putting out fires. It is a leadership test that reveals the true resilience of an organization. The first pillar is transparency. In times of uncertainty, silence is your worst enemy. Communicating facts—even partial ones—helps stabilize expectations and reduce collective anxiety. Next, you must know how to delegate with precision. An effective crisis cell relies on defined roles where every member knows exactly which lever to pull. The leader must maintain a high-level perspective to anticipate the next move. Finally, the post-crisis phase is the most valuable. This is the time for a 'post-mortem' analysis: what did we learn? How can we strengthen our processes? A well-managed crisis always ends up becoming a training manual for the future.